The remarketing is a fundamental part of the arsenal of tools of all digital marketer. This strategy allows us to reach the users we are looking for in a much more precise way, chaining various impacts to accompany them along the entire path to conversion.
We can remarketing through different channels, such as search ads, banners or different social networks. In this article, we are going to focus on a platform that many marketers tend not to keep in mind: remarketing on Twitter .
Twitter Ads is a small but increasingly significant investment . It is a platform that we must not forget due to the profile of the users and its social impact, nowadays and in the media, so let’s go there!
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A quick review: what is remarketing and how does it work?
Before going into the matter, let’s take a look at how remarketing (also known as retargeting ) works.
Remarketing consists of creating personalized ad campaigns that are shown to those users who have previously interacted with your brand, for example, visiting your website or other content.
The fundamental idea behind remarketing is to reach users who already know your brand or your products and therefore are much more likely to end up converting. Given its high probability of success, it is worth dedicating higher bids or a bigger budget to this type of campaign , compared to conventional ones.
The remarketing process can be summarized in three steps:
- A user visits our website or in some way consumes content from our brand.
- This user is marked with a cookie and added to an audience or remarketing list, the parameters of which we will have previously defined (for example, users who have visited a specific page of our website in the last 30 days).
- An ad campaign is launched targeting users of this list, that is, only users who are part of it will be able to see it.
Within this basic configuration, we have a lot of possibilities depending on the inclusion criteria in the remarketing list and the ad formats we use. But all of them have in common a series of advantages for brands:
- Personalize your target audience more . By configuring remarketing lists based on the action taken by users (for example, visiting a certain page) and the time that has passed since the action, you can capture users with different interests and at different points in the purchase cycle and offer them maximum customization.
- Expand the reach of the brand’s messages , reaching the audience of different social networks. Many of them (including Twitter) include an option to reach audiences similar to your remarketing lists, that is, users who do not yet know your brand but who have a lot in common with your potential customers.
- Improve brand recall . With remarketing, you no longer run the risk of a user visiting you and then forgetting about you, since you can contact him again. Meet different marketing objectives . As we have seen, retargeting offers options to adapt to a wide variety of brands, situations and business objectives.
- Increase conversions By reaching users who have already shown their potential interest in your brand, you will multiply the impact of advertising.
How to remarketing on Twitter step by step
To run a retargeting campaign on Twitter , you must first have a Twitter Ads account. To do this, just click on your photo in the top menu and click on “Twitter Ads”. Then add a payment method and your account is ready to go.
1) Create an audience for your website
On Twitter, remarketing audiences created from other channels, such as your website, your email database, or your mobile app, are called audiences . These are the steps you have to follow to create your first audience:
- Go to the “Tools” section and then open the “Audience Manager” tab.
- Select “Create new audience” and choose the “Create a tag to collect website visits” option.
- Choose a name for your audience (bearing in mind that it is recommended to create a common nomenclature for all networks), select the type of conversion you prefer and choose the data collection interval.
- Save the tag to generate the code snippet that you will have to insert into your web page. Now you only have to copy and paste.
2) Choose the attribution time
The choice of time and attribution model is a common issue for all platforms, and we must carefully reflect on this issue.
The attribution time in Twitter remarketing is the number of days that will be set to decide whether a conversion is attributable to Twitter or not, that is, the maximum number of days that can pass between the user clicking on our announcement and time of conversion.
For example, if we choose an attribution time of 10 days, conversions that take place within 10 days after a user clicks on an ad will be marked as Twitter conversion. But if a person converts 11 or more days later, that conversion will not count as attributable to remarketing on Twitter.
My recommendation on this topic is that you do tests with different attribution times and see what happens. There is no one recipe for all brands, so we need to customize.
3) Install the universal or specific pixel on your website
To install the universal conversion pixel , simply download the code snippet and place it at the bottom of every page on your website, before the HTML </body> tag.
4) Create your remarketing campaign on Twitter
Once the pixel is installed, it will start collecting user data , so we will have to wait until we have a sufficient number of records. Normally, we need a minimum of 300-500 users for the option of creating a new campaign to appear.
To create your retargeting campaign, follow these steps:
- Click on “Create a new campaign”.
- Choose the option “Website clicks or conversions” (the most common) or the one that best suits your needs.
- If you need to add more segmentation criteria , you can do it in “Select additional segmentation criteria”.
- Set a name, budget, locations, languages, and devices where you want to show the ad. My recommendation on Twitter is to show it on mobile, since it converts much better than on desktop computers.
- To optimize your campaign from the beginning, create several versions of the ad and add them by clicking on “Tweet (only promoted)” after finishing each one. When the campaign has been running for a while, you can review the creatives and keep the one that works best.
- Choose the personalized audience that you created in previous steps or, if you have several, choose the appropriate one for this campaign. You can extend the reach by segmenting similar users to your personalized audience, or even reach only similar users and not those who make up the audience itself. To do this, you will have to exclude the original audiences in the segmentation limit by excluding audiences (section at the bottom of the page).
- Click on “Save campaign” and start it.
How to improve your remarketing campaigns
To finish, we are going to see some key tips to improve your remarketing campaigns, either on Twitter or in other channels:
- Control the frequency and vary the creatives . You need to make sure your message gets through, but you don’t want your potential customers to be overwhelmed. So control the number of hits per person and rotate the texts, images and videos of your campaigns.
- Create different lists . One of the best things about remarketing is personalization. Not all visits to your website are the same, since users approach it for different reasons and are interested in equally different things. So the more you segment, the more you will hit.
- Make a specific list for users who have already bought you . You can install a pixel directly on the end of order page to segment only your customers. Thus, you can offer them discounts and special promotions to achieve loyalty.
- Do tests and more tests . You have lots of tools to analyze your remarketing campaigns so don’t be afraid to use them! Make regular checks, look at the options that give better results and use these insights to optimize your campaigns. Over time, you will see how your retargeting on Twitter is becoming more effective.