Breakdowns on mobile devices
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Breakdowns on mobile devices

How to act during the warranty period

If the device we have purchased has a defect or problem, we can return it within the return guarantee or guarantee of origin . This guarantee allows us to have a period of time in which we can return the equipment if we detect faults or defects. We must not forget to always consult this period at the time of purchase as it may vary depending on the product and the manufacturer. Keep in mind that to return a team you must keep not only the device, but also everything that came with it, such as the original box, possible manuals or CDs, as well as accessories such as the charger, headphones, plugs, etc. . Obviously we will also need the purchase invoice and in some cases the delivery note.

Once our device is out of the return period, we have the manufacturer’s warranty of 2 years, although in the case of used equipment this warranty is usually limited to 1 year. During this time we should always contact the official services and not try to carry out any manipulation of the device that could void the warranty. This warranty includes repair and items replaced in repair. If the mobile device that we have purchased has a defect or breaks within the warranty periods, and as long as said defect or breakdown is not due to misuse, you will not have to pay anything for its repair whenever you go to an Official Technical Service .

Malfunctions in mobile devices - What to do if the mobile does not work during the warranty period - image from the Apple website to search for Technical ServiceWe can locate these official technical services on the websites of the different manufacturers. We will find, for example, that Apple has the support website ; Samsung offers a service locator ; Sony its support pages for tablets and smartphones , etc. We will also find information on how to access the technical service, location and conditions, on the web pages of the different mobile phone operators: Vodafone , Movistar  or Orange. When the devices have been purchased through the operators, it is advisable to contact them first.

Malfunctions in mobile devices - What to do if the mobile does not work during the warranty period - Accessories included in some phonesAccessories are typically covered by different warranty terms than the primary device, known as accessory warranty . Accessories usually include the battery, headphones, chargers, etc. This guarantee is established by the manufacturer, being normal 6 months. In principle, the battery is a necessary part for the operation of the mobile, so it would be covered by the manufacturer’s warranty (as well as the chargers), but in practice many manufacturers limit this warranty in their conditions of sale, so If you, in case of failure, disagree with this situation, you should contact the consumer service offices of your Town Hall or Community.

Once the mobile phone or tablet is repaired , there is a repair guarantee, which is the time that a repair is guaranteed by the technical service. This warranty may extend the manufacturer’s own, but only for repaired items.

Type of guarantee Term of duration coverage
Guarantee of origin Established by seller Please inquire before purchase Device replacement
Manufacturer warranty 24 months Free repair and repair warranty
Cases not covered by the guarantee Always request a quote
Repairs must be guaranteed for a period of at least 3 months

Can we do something before going to the technical service?

Not always a malfunction of our mobile is due to a failure, sometimes the installed applications can cause various problems on our devices such as slowness, unexpected restart, the mobile suddenly turns off, etc. Therefore, before going to the manufacturer’s technical service, we can try to update or uninstall applications. In many cases this type of action will suffice to solve the problem. To do this we will start by restarting the mobile.

Restart the mobile

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - restart iOS

IOS slider to turn off the phone, the icon should be dragged to the right

In iOS we will keep the rest / activation button pressed until the shutdown screen appears and, we will drag the upper button to the right. To restart, we will press and hold the sleep / wake button until the Apple logo appears.

In Android we will hold down the off button (side) and choose “Restart” from the device options menu.

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - restart Android

Usual menu in Android to turn off or restart the phone

 

 

Once the mobile phone has been restarted and, since some applications can cause abnormal operations on the phones, our first hygiene measure will be to eliminate all the applications that we do not use and update the rest.

Before starting any update or intervention on our phone, it is essential to make a backup copy . In our article on backups on mobile devices,  we already pointed out the need for a backup, pointing out its importance in the event of a breakdown or breakage. If you need more information about backups, you can find them in this blog, in the articles ” How to make backups on Android mobiles ” and ” How to make backups on iOS mobiles “.

Delete the applications that we do not use

Delete apps on iOS

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - restart iOS

Pressing on the X of the icon we can uninstall the application in iOS

To remove applications on iOS, locate the application you want to remove, press and hold on the application icon. In a moment the icons will start to vibrate and, if the application is uninstalled, a small “x” will appear in the upper left corner.

Clicking on this “x” a dialog will appear where we can choose to remove the application. If this “x” does not appear, the application is part of the original installation of the phone and its uninstallation is not recommended.

Delete apps on Android

In Android we have two simple ways to remove applications: the first, using the menu options “Settings >> Application manager”, choosing the desired application and pressing the “Uninstall” button.

Another way to uninstall applications on an Android mobile device is from the Play Store, in the My applications section, choosing the desired application and once there, the “Uninstall” option.
Once the applications that we do not use are uninstalled, we will proceed to update all the updates.

Update apps

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - update applications on iOSUpdate apps on iOS

 

To update applications in iOS we use the icon “AppStore” , on the next screen in the lower right corner we will click on “Updates”.

On the next screen we can choose the “ Update all ” option found in the top menu or click on the updates for each specific application on the “ Update ” button for each one.

The lower menu shows a notice with the number of applications pending to update.

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - update applications on AndroidUpdate Android apps

We will click on the “ Play Store ” icon and on the Google Play page we will click on the icon for accessing the menu found in the upper left corner.

In the drop-down menu we will click on the option ” My applications “.

Once on the ” My applications ” page and positioned in the ” INSTALLED ” tab, we can proceed to update them using the top button ” UPDATE ALL “.

We can also perform a selective update using the ” UPDATE ” button that will appear next to each of the applications that we do not have updated on our device.

 

Check for updates to the operating system

 

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - update iOSUpdate iOS

Do not start any update without having made a backup (in iCloud or through an iTunes installed on the PC).

To update you must be connected to a wireless network and charging the terminal.

Tap Settings> General> Software update .

We will be in the software update window where, in case of pending any update, it will appear.

Press Download and install .

Malfunctions on mobile devices - What to do if the mobile does not work during the warranty period - Android system version check menuCheck the version of the operating system on Android

In Android, it is usual to have Automatic Update configured. If so, the device will notify of the availability of a version for installation. We just have to make sure that we have made a backup and proceed to accept the update. Even so at any time we can check the status of updates to the operating system through the Settings menu, as shown in the image

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